quality management iso 9001: 2015

Inauguration of ISO 9001: 2015 Certificate PT. Indonesia Marina Shipyard

PT. Indonesia Marina Shipyard which was once ISO 9001: 2008 certified in 2016 has been able to answer all doubts of customers, especially shipowners, and with the progress of the company that is getting bigger in 2018, PT. Indonesia Marina Shipyard tried to answer all the doubts of its customers with the inauguration of the ISO 9001: 2015 Certificate on August 25, 2018 yesterday.

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And hopefully in 2019 ship owners/companies engaged in the maritime sector will cooperate with PT. Indonesia Marina Shipyard is a partner in the field of ship repair.

The following are 7 principles of the ISO 9001: 2015 quality management system

1. Customer Focus 

The main focus of quality management is to fulfill and provide more than just customer needs. This focus will make a major contribution to long-term success. It is very important to not only attract but also maintain customer trust so that we can adapt to customer needs in the future. Among the important steps to achieve it is to continue to strive to receive input from customers and actively make improvements to customer satisfaction. With risk-based management echoed by ISO 9001: 2015, now organizations are not only required to be active when there are input and complaints from customers, but proactively determine what is best for customers. Organizations must be one step ahead of customers in matters relating to service before, during, and after dealing with customers.

2. Leadership 

The direction and mission of top management who have powerful leadership strengths is very important to ensure that all parts of the organization understand well what objectives the organization is trying to achieve. It is undeniable, one of the biggest factors in the success of an organization in improving and developing a system is the success of its leaders who are able to translate and socialize their vision to all parts of the organization.

3. Engagement of People  

Creating value for customers will be easier if our organization is supported by a team that is competent, easily empowered, and willing to be fully involved at all levels of the organization. No matter what the position, all feel the same responsibility in achieving organizational goals and provide more value to customers.

4. Process Approach  

Every organization must realize that they are a unified interconnected process so that each part must understand not only the task of its part, but also the duties of the parts related to it so that all can work together in synergy. Organizations must ensure that everyone is familiar with all organizational activities.

5. Improvement 

In the fast-moving modern era, every organization is required to make improvements and development on all fronts. Learning from Nokia, the technology giant that is now collapsing, basically they did not make any internal mistakes. Their only fault was that they developed more slowly than their competitors, felt that their products – with limited features – were still accepted by loyal customers, while their competitors offered the latest features and technology so that when they came to their senses, it was too far to catch up. Something extraordinary will look ordinary in the eyes of customers if the main competitors do it better than we do. Therefore, each organization must actively respond to any internal or external changes that can affect the value of the product or service in the eyes of the customer.

6. Evidence-based Descision Making  

Making decisions about a problem in an organization has never been easier. Therefore, it is important to examine all the strong evidence so that the decision taken is right. The 5W + 1H approach can be used to get the subject matter so that the decision can be justified.

7. Relationship Management  

Business life in the era of advanced communication technology today requires every organization to communicate actively with various parties. Ease of access to information, makes it easy for organizations to track related parties, especially third parties (suppliers, subcontractors, distributors). Organizations can easily find new partners, track their performance via the website, and can even download product catalogs without asking for them directly.

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